In this phase, we develop documentation according to the content plan that we created during the Consultation and Planning phase. We can create a wide range of documentation that encompasses one or more of the following areas:

• Marketing
• Technical
• Training

In this phase, we:

• Interview your subject matter experts to determine the content of the documentation.
• Perform any testing (for example, product testing) to verify and supplement the information given by subject matter experts.
• Execute the content plan according to priorities set for each phase of the project.
• Conduct technical reviews with your subject matter experts to verify the technical accuracy of the content.
• Perform usability testing to assess effectiveness of the content.